appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring

a welcoming, clean, and comfortable environment for all guests.

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Essential functions: Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Clean and reset guest bedroom and bathroom areas according to established standard,

using provided chemicals and cleaning equipment properly and safely

Maintain cleanliness of hallways and common areas as assigned.

Perform other duties as requested, such as cleaning unexpected spills or completing

special guest requests.

Assist other housekeeping associates in maintaining clean and organized work and

public areas.

Participate in the hotel’s carpet care program by spotting carpet during room cleaning.

Report any maintenance issues or needs to the Supervisor.

Stock and maintain housekeeping carts and linen storage rooms.

Complete “room assignment sheet” accurately, documenting completed tasks and any

issues encountered.

Respond promptly to guest complaints or special requests, ensuring guest satisfaction.

Follow proper procedures for entering guest rooms, ensuring guest privacy and security.

Greet guests with a smile, make eye contact, and offer friendly assistance when

interacting.

Adhere to all company policies and procedures related to safety and security, including

proper handling and storage of keys and lost and found items.

Be knowledgeable of policies regarding emergency procedures and bloodborne

pathogen protocols.

Communicate effectively with coworkers and other departments, contributing to a

supportive work environment..

Qualifications:

Education: High School diploma or equivalent preferred.

Experience: No prior experience required; hospitality experience is a plus.

Basic communication skills, both verbal and written.

Must be able to stand and exert well-paced mobility for up to 8 hours.

Must be able to lift up to 30bs on a regular and continuing basis.

Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.

Must maintain a neat, clean, and well-groomed appearance according to company

standards.

Flexibility to work varying schedules, including nights, weekends, and holidays.

This description is a summary of primary responsibilities and qualifications. The job description is not

intended to include all duties or qualifications that may be required now or in the future.

the front desk, ensuring that all financial transactions and reports are accurately completed and

prepared for the next day's operations. The primary focus of this role is to reconcile the day’s

financial activities, manage guest services during the overnight shift, Manager on duty coverage

and provide exceptional guest experiences..

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Essential functions: Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Perform the duties of a front desk agent, including guest check-in/check-out, reservation

handling, and responding to guest inquiries.

Reconcile all daily front desk agents’ work, ensuring accuracy in the daily accounting

processes.

Run the trial balance to post rooms and close the day, preparing and distributing

next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as

required.

Provide exceptional guest service by greeting and welcoming guests, handling guest

complaints promptly, and ensuring a positive guest experience.

Handle financial transactions such as accepting payments, maintaining a house bank,

and preparing accurate receipt reports.

Issue and control access to safety deposit boxes, and post miscellaneous charges as

requested.

Respond to and resolve guest complaints efficiently and courteously.

Answer telephones promptly and handle reservations, check-ins, and check-outs with

accuracy and efficiency.

Operate or assist with any necessary transportation arrangements in a timely and

courteous manner.

Assist guests with luggage and be knowledgeable about local area attractions and hotel

services.

Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and

accurate service.

Adhere to applicable company Standard Operating Procedures (SOPs) to maintain

consistency and compliance.

Effectively utilize the Property Management System and Electronic Key Equipment.

Maintain a clean and orderly work area, respond promptly to FOM or MOD requests.

Maintain open lines of communication with all departments, sharing pertinent information

as needed.

Be self-motivated and use time wisely, responding positively to new ideas and feedback.

Demonstrate proper selling techniques during the reservation and walk-in process,

actively seeking opportunities to upsell and increase revenue.

Complete shift closing accurately, obtaining appropriate approval signatures and

authorization codes.

Associates may be required to work varying schedules, including nights, weekends, and

holidays, based on business needs.

Full compliance with company rules and regulations is required for the safe and effective

operation of the hotel facilities. Violations may result in disciplinary action, up to and

including termination.

Qualifications:

Education: High school diploma or equivalent required.

Experience: One to two years in an accounting or front office position preferred.

Strong communication skills, both verbal and written.

Extensive knowledge of the hotel, its services, and local area attractions.

Ability to maintain professionalism and handle sensitive information confidentially.

Ability to sit at a desk for up to 8 hours per day, with walking and standing required for

the remainder of the shift.

Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive

motions, bending, and climbing